Skills & Competencies for Counter Attendant

Counter Attendant job profile

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JOB SUMMARY for Counter Attendant

Responds and attends to patron requests.

JOB RESPONSIBILITIES for Counter Attendant

Responsible for various attendant duties including making sandwiches and placing food in display cases. Has knowledge of proper food handling procedures and government regulations regarding the food code.

Counter Attendant SALARY RANGE

BASE 50%
$31,975
TOTAL 50%
$31,975
Job Level
A01
Job Code
HS08000003
Education/Degree
High School Diploma or Technical Certificate
Reports To
Supervisor or Manager

Counter Attendant Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Counter Attendant skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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8 hard skills or competencies (industry competencies) for Counter Attendant

1 Industry Competency – FDA Food Code Compliance
Proficiency Level -1
Skill definition-Maintaining adherence to FDA guidelines and regulations to reduce the likelihood of foodborne diseases and promote public health.
Level 1 Behaviors
(General Familiarity)
Identifies how FDA codes and regulations have evolved and improved the safety of food preparation facilities.
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Level 2 Behaviors
(Light Experience)
Tracks temperature logs, cleaning schedules, employee training records, and additional food safety records.
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Level 3 Behaviors
(Moderate Experience)
Interacts with regulatory authorities during audits and inspections to address any identified issues.
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Level 4 Behaviors
(Extensive Experience)
Resolves identified process flaws to address non-compliance issues with FDA food codes.
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Level 5 Behaviors
(Mastery)
Promotes FDA regulations, best practices, and technologies to ensure operations' legitimacy.
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2 Industry Competency – Food Quality Assurance
Proficiency Level -1
Skill definition-Maintaining the desired level of quality during food handling and preparation to prevent defects, ensure safety, and meet customer expectations.
Level 1 Behaviors
(General Familiarity)
Outlines the dangers to the customer posed by microorganisms present in food.
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Level 2 Behaviors
(Light Experience)
Supports the creation of audit reports to track food quality performance and identify improvement opportunities.
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Level 3 Behaviors
(Moderate Experience)
Performs audits to confirm raw food and packaging materials compliance with required specifications.
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Level 4 Behaviors
(Extensive Experience)
Oversees quality assurance operations from assessing raw materials to evaluating final products.
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Level 5 Behaviors
(Mastery)
Stays updated on industry trends, customer expectations, and regulatory changes to ensure food quality.
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3 Counter Attendant - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Counter Attendant
Proficiency Level - 4
5 Competency for - Counter Attendant
Proficiency Level - 5

1 general skill or competency (Job family competency) for Counter Attendant

1 Job Family Competencies – Customer Engagement
Proficiency Level -2
Skill definition-Building and maintaining meaningful interactions with customers to enhance their overall experience with a product, service, or brand.
Level 1 Behaviors
(General Familiarity)
Names common software or technologies used to promote customer engagement to build brand awareness.
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Level 2 Behaviors
(Light Experience)
Uses surveys or forms for recording customer suggestions and feedback to identify areas for improvement.
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Level 3 Behaviors
(Moderate Experience)
Utilizes online platforms, such as social media to gain customer attention and promote engagement.
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Level 4 Behaviors
(Extensive Experience)
Recommends the use of customer segmentation approach to tailor engagement strategies based on customer base.
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Level 5 Behaviors
(Mastery)
Sponsors consumer engagement research to increase the effectiveness of customer engagement strategies.
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3 Counter Attendant - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Counter Attendant
Proficiency Level - 4
5 Competency for - Counter Attendant
Proficiency Level - 5

8 soft skills or competencies (core competencies) for Counter Attendant

1 Core Competencies – Products And Services
Proficiency Level -1
Skill definition-Knowledge of the full array of our organization's products and services including those that are created for internal customers; insight into the differentiating factors that distinguish them from those of competitors.
Level 1 Behaviors
(General Familiarity)
Illustrates how customers use our business's products and services.
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Level 2 Behaviors
(Light Experience)
Uses precise and appropriate terminology to explain the characteristics of the P/S.
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Level 3 Behaviors
(Moderate Experience)
Obtains information regarding the commonalities of diverse products and services within our business.
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Level 4 Behaviors
(Extensive Experience)
Proposes solutions to colleagues regarding implementation and operation-related considerations.
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Level 5 Behaviors
(Mastery)
Provides a full range of consulting for the product and service production team.
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2 Core Competencies – Service Excellence
Proficiency Level -1
Skill definition-The capability of consistently delivering outstanding customer experiences to meet and even exceed customers' expectations.
Level 1 Behaviors
(General Familiarity)
Names popular customer service Key Performance Indicators (KPIs) and metrics.
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Level 2 Behaviors
(Light Experience)
Utilizes the tools and systems properly to manage customer service tasks.
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Level 3 Behaviors
(Moderate Experience)
Improves service design to better meet clients expectations.
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Level 4 Behaviors
(Extensive Experience)
Looks for long-term benefits to the customer and adjusts service delivery accordingly.
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Level 5 Behaviors
(Mastery)
Leads business process design and re-design to enhance high-quality service delivery.
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3 Counter Attendant - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Counter Attendant
Proficiency Level - 4
5 Competency for - Counter Attendant
Proficiency Level - 5

Summary of Counter Attendant skills and competencies

There are 8 hard skills for Counter Attendant, FDA Food Code Compliance, Food Quality Assurance, Food Handling and Storage, etc.
1 general skills for Counter Attendant, Customer Engagement.
8 soft skills for Counter Attendant, Products And Services, Service Excellence, Attention to Detail, etc.
While the list totals 17 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Counter Attendant, he or she needs to be proficient in Products And Services, be proficient in Service Excellence, and be proficient in Attention to Detail.

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